Shipping Fee

・1000 yen nationwide in Japan (excluding products marked as free shipping)
・For overseas orders, shipping is via EMS only to Taiwan and the US. ・→Price list ( https://www.post.japanpost.jp/int/charge/list/ems_all.html )
・Taiwan: 2,200 yen for up to 1 kg ・USA: Up to 1kg: 5,300 yen

*We do not offer convenience store pickup services, so please be careful not to specify a convenience store as the delivery address.
*We may choose the most suitable shipping method and type for your ordered items.
(In this case, we cannot refund shipping fees.)
*If you change your address after placing an order for your own reasons, additional shipping charges may be required.

Delivery time

As a guideline, we will deliver your order within 2 to 10 business days from the date of your order (or the date of payment confirmation if you use convenience store payment).

Please note that deliveries to Okinawa and other remote islands, deliveries outside of Japan, and deliveries may take a few more days if the desired product is backordered.

Please note that we do not ship on Saturdays, Sundays, or public holidays. If you order the day before, it may take a few days to ship.

Please note that items marked as "Backorder" will be ordered from the manufacturer after your order is placed, so delivery may take longer than usual.

Regarding delivery date and time specification
Currently, it is not possible to specify a delivery date and time.
After shipping, please specify in the email sent by the delivery company.

If you are unable to receive your product

We will not resend packages that have been returned to us after the delivery company's storage period has expired due to an extended absence or other reason that prevented us from receiving the package.
In addition, even if you are unable to receive the product after it has been shipped, the following fees will still be incurred once the shipment has been completed. Please note that after confirmation, we will charge you the fees that we have incurred.

Shipping fee + material and warehouse operation fee + other (payment fee, etc.) + return handling fee (500 yen)

If products are returned to us multiple times due to "long-term absence," "unknown address," or "refusal to accept delivery," we may restrict your future use of our service, so please be sure to accept the products.

The storage period varies depending on the delivery company, but the following is for reference.

Japan Post: 1 week from the date of shipment

Yamato Transport: 7 days including the day the package arrives at the office

Sagawa Express: 8 days including the first delivery date

If you are not at home, the delivery company will contact you with a notice of absence.
Please contact the delivery company directly to arrange your desired delivery date and time within the delivery period and then collect your item.

We do not accept cancellations after shipment.
We also do not accept requests to change ordered items after an order has been placed.

Please check the contents carefully before placing your order.

Once you receive the product, please check the delivered product.

If there is any problem or discrepancy with your order, please contact us within 7 days of delivery.

If the product is defective, soiled, or damaged, or if it is different from your order

Please contact us within 7 days of receiving the item. We will immediately refund or exchange the item (shipping costs will be covered by our store).
*Please note that if we have the item in stock, we will exchange it instead of returning it.
*If the product becomes defective after use, the manufacturer will repair it within the warranty period.

If you are returning the product for your own reasons

If you wish to return an item for personal reasons, we will accept it if you contact us within 7 days . However, you will be responsible for the return handling fee (500 yen (tax included)), shipping and return shipping fees, and bank transfer fees.
*Please note that even if the purchase price is 6,000 yen (tax included) or more and shipping is free, shipping fees will be charged at the time of shipment.
*Please pay the shipping fee when returning the product (there is no need to specify the shipping company or method).
*If you order using convenience store deferred payment, the invoice fee from the payment agency (220 yen (tax included)) will be borne by the customer.

[When returns or exchanges cannot be accepted]

• Products that have been delivered more than 8 days ago
• Products purchased from sources other than the Arechata online store
• Products that have been used by customers
• Products that have been soiled or damaged by the customer
• If the product tag, box, instruction manual, etc. are soiled, damaged, lost, or discarded
• Products processed by customers
• Products that have been repaired, washed, cleaned, etc. after delivery
• In the case of food
• Sale items
• Other items that state on the product page that returns are not accepted
• If the customer does not contact us to return the product and the product is returned
• Products received as gifts

Cancellation after order confirmation

You can cancel your order immediately after it has been placed. We cannot accept cancellations after shipping has begun.

Refund Policy

The following amounts will be refunded depending on the reason for the refund or return.

*Please note that we cannot accept any requests for refunds or returns if more than 8 days have passed since delivery.
*Please pay the shipping fee when returning the item (there is no need to specify the shipping company or method).
*Please note that if you intentionally refuse to receive the product, or if you are absent for a long period of time and the product is returned to us without us being able to contact you, we will charge you the full cost of delivery (return processing fee (500 yen (tax included)), shipping and return shipping fee, and payment fee).

[In the case of defective, soiled or damaged products]
We will refund the product price, shipping fee, payment fee, and consumption tax.

[Returns other than those listed above]
We will refund the product price and consumption tax.

*If you return the product for your own reasons, you will be responsible for the return handling fee (500 yen (tax included)), shipping fee for the return, and bank transfer fee. In addition, if you order using convenience store deferred payment, you will also be responsible for the invoice fee from the payment agency (220 yen (tax included)).
*Please note that even if the purchase price is 6,000 yen (tax included) or more and shipping is free, shipping fees will be charged at the time of shipment.

About refund methods

Once we have received the returned product, we will process the refund for the product price. It will take approximately two weeks from the time we receive the returned product until the refund process is complete.
After the refund process is completed, We will refund you by bank transfer.

*As a general rule, we do not accept refunds via registered cash. If a refund is made via registered cash due to customer circumstances, the cost of registered cash may be deducted from the refund. Please note that the cost of registered cash varies depending on the refund amount, so it cannot be specified.

*The timing of refunds varies depending on the credit card company, so please contact your credit card company directly. We are unable to investigate or answer questions regarding your personal information. Thank you for your understanding.

You can choose from the following payment methods in our online store:

Credit card

Credit card withdrawals will be subject to the terms and conditions of each credit card membership. Payment can only be made in one lump sum.
For details of your usage, please refer to the statement from your card company.

VISA, MastarCard, JCB, American Express, Diners, Apple pay, Google pay, shop

Convenience store advance payment

Please pay according to the payment method for each convenience store payment.
Please note that products will be shipped only after payment has been confirmed.

[Payment methods at convenience stores]
https://static.mul-pay.jp/customer-convenience-store/

Seven-Eleven, Lawson, Family Mart, Ministop, Daily Yamazaki, Seicomart

Electronic Payment

PayPay, Melpay

*The payment deadline is 3 days from the date of order confirmation. If the deadline passes, your order will be automatically canceled and you will need to place another order on the website.
*Please note that depending on the date and time of payment, your order may not arrive on the date and time you requested.
*Please pay for the products you have ordered in cash at your nearest convenience store.
*Please note that changes and refunds cannot be made at convenience stores.
*This service cannot be used if the total order amount is 300,000 yen or more.
*You can use the convenience store payment transaction details and receipt or the receipt (in receipt format) as a receipt.
Receipts cannot be reissued under any circumstances, so please keep them in a safe place.