Shipping Policy

Shipping Fee

・1000 yen nationwide in Japan (excluding products marked as free shipping)
・For overseas orders, shipping is via EMS only to Taiwan and the US. ・→Price list ( https://www.post.japanpost.jp/int/charge/list/ems_all.html )
・Taiwan: 2,200 yen for up to 1 kg ・USA: Up to 1kg: 5,300 yen

*We do not offer convenience store pickup services, so please be careful not to specify a convenience store as the delivery address.
*We may choose the most suitable shipping method and type for your ordered items.
(In this case, we cannot refund shipping fees.)
*If you change your address after placing an order for your own reasons, additional shipping charges may be required.

Delivery time

As a guideline, we will deliver your order within 2 to 10 business days from the date of your order (or the date of payment confirmation if you use convenience store payment).

Please note that deliveries to Okinawa and other remote islands, deliveries outside of Japan, and deliveries may take a few more days if the desired product is backordered.

Please note that we do not ship on Saturdays, Sundays, or public holidays. If you order the day before, it may take a few days to ship.

Please note that items marked as "Backorder" will be ordered from the manufacturer after your order is placed, so delivery may take longer than usual.

Regarding delivery date and time specification
Currently, it is not possible to specify a delivery date and time.
After shipping, please specify in the email sent by the delivery company.

If you are unable to receive your product

We will not resend packages that have been returned to us after the delivery company's storage period has expired due to an extended absence or other reason that prevented us from receiving the package.
In addition, even if you are unable to receive the product after it has been shipped, the following fees will still be incurred once the shipment has been completed. Please note that after confirmation, we will charge you the fees that we have incurred.

Shipping fee + material and warehouse operation fee + other (payment fee, etc.) + return handling fee (500 yen)

If products are returned to us multiple times due to "long-term absence," "unknown address," or "refusal to accept delivery," we may restrict your future use of our service, so please be sure to accept the products.

The storage period varies depending on the delivery company, but the following is for reference.

Japan Post: 1 week from the date of shipment

Yamato Transport: 7 days including the day the package arrives at the office

Sagawa Express: 8 days including the first delivery date

If you are not at home, the delivery company will contact you with a notice of absence.
Please contact the delivery company directly to arrange your desired delivery date and time within the delivery period and then collect your item.