Returns and cancellations

We do not accept cancellations after shipment.
We also do not accept requests to change ordered items after an order has been placed.

Please check the contents carefully before placing your order.

Once you receive the product, please check the delivered product.

If there is any problem or discrepancy with your order, please contact us within 7 days of delivery.

If the product is defective, soiled, or damaged, or if it is different from your order

Please contact us within 7 days of receiving the item. We will immediately refund or exchange the item (shipping costs will be covered by our store).
*Please note that if we have the item in stock, we will exchange it instead of returning it.
*If the product becomes defective after use, the manufacturer will repair it within the warranty period.

If you are returning the product for your own reasons

If you wish to return an item for personal reasons, we will accept it if you contact us within 7 days . However, you will be responsible for the return handling fee (500 yen (tax included)), shipping and return shipping fees, and bank transfer fees.
*Please note that even if the purchase price is 6,000 yen (tax included) or more and shipping is free, shipping fees will be charged at the time of shipment.
*Please pay the shipping fee when returning the product (there is no need to specify the shipping company or method).
*If you order using convenience store deferred payment, the invoice fee from the payment agency (220 yen (tax included)) will be borne by the customer.

[When returns or exchanges cannot be accepted]

  • Products that have been delivered more than 8 days ago
  • Products purchased from sources other than the Arechata online store
  • Products that have been used by customers
  • Products that have been soiled or damaged by the customer
  • If the product tag, box, instruction manual, etc. are soiled, damaged, lost, or discarded
  • Products processed by customers
  • Products that have been repaired, washed, cleaned, etc. after delivery
  • In the case of food
  • Sale items
  • Other items that state on the product page that returns are not accepted
  • If the customer does not contact us to return the product and the product is returned
  • Products received as gifts

Cancellation after order confirmation

You can cancel your order immediately after it has been placed. We cannot accept cancellations after shipping has begun.

Refund Policy

The following amounts will be refunded depending on the reason for the refund or return.

*Please note that we cannot accept any requests for refunds or returns if more than 8 days have passed since delivery.
*Please pay the shipping fee when returning the item (there is no need to specify the shipping company or method).
*Please note that if you intentionally refuse to receive the product, or if you are absent for a long period of time and the product is returned to us without us being able to contact you, we will charge you the full cost of delivery (return processing fee (500 yen (tax included)), shipping and return shipping fee, and payment fee).

[In the case of defective, soiled or damaged products]
We will refund the product price, shipping fee, payment fee, and consumption tax.

[Returns other than those listed above]
We will refund the product price and consumption tax.

*If you return the product for your own reasons, you will be responsible for the return handling fee (500 yen (tax included)), shipping fee for the return, and bank transfer fee. In addition, if you order using convenience store deferred payment, you will also be responsible for the invoice fee from the payment agency (220 yen (tax included)).
*Please note that even if the purchase price is 6,000 yen (tax included) or more and shipping is free, shipping fees will be charged at the time of shipment.

About refund methods

Once we have received the returned product, we will process the refund for the product price. It will take approximately two weeks from the time we receive the returned product until the refund process is complete.
After the refund process is completed, We will refund you by bank transfer.

*As a general rule, we do not accept refunds via registered cash. If a refund is made via registered cash due to customer circumstances, the cost of registered cash may be deducted from the refund. Please note that the cost of registered cash varies depending on the refund amount, so it cannot be specified.

*The timing of refunds varies depending on the credit card company, so please contact your credit card company directly. We are unable to investigate or answer questions regarding your personal information. Thank you for your understanding.